99etd FAQ — Complete answers
to your questions, right here

Yes. All your personal information and financial transactions on the 99etd platform are protected through SSL encryption technology. This means every piece of data travelling from your device to the server is encrypted — no one outside can read it. We never store your password or payment PIN directly.

The best password is long and unique — a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not create a password using your date of birth, phone number, or name. Do not use a password here that you use on any other site. Change your password regularly and never share it with anyone.

No 99etd employee or representative will ever ask for your bKash PIN, Nagad PIN, Rocket PIN, or any OTP. If someone claims to be from 99etd and asks for this information, it is a fraud attempt. Do not respond immediately and report the matter to our support. Your payment PIN and OTP are completely personal information.

Our official website address is 99etd.lat — always verify this in your browser's address bar. Fake sites often use slightly altered spellings, such as "99etd-bd.com" or "99etd1.lat". Instead of clicking on any unfamiliar link, type the address directly into your browser. If in doubt, ask us via live chat.

If you see any activity in your account without logging in yourself, or your password stops working, immediately email [email protected] or contact us via live chat. Our support team is available 24/7 and will quickly take steps to secure your account. At this moment, also change your bKash and Nagad PINs.

At 99etd you can deposit money via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. The fastest and easiest method is mobile banking — especially bKash and Nagad.

Deposits usually get credited to the account within a few minutes. However, sometimes it may take a bit longer due to network issues. Contact us via live chat with your bKash / Nagad transaction ID or screenshot — we will verify and resolve the issue quickly.

The minimum deposit amount across all payment methods is ৳500. That means whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer — you need to send at least ৳500.

99etd itself does not charge any processing fee on deposits. However, any service charge applicable when sending from your mobile banking or bank account is deducted by the respective institution — 99etd does not control that. Before depositing, check the charge details in your mobile banking app.

After logging in, go to the deposit section and select bKash. Send the specified amount to the displayed number. When sending, enter your account ID or reference number in the reference field — without it, verifying the deposit may take longer. Once the transaction is successful, the balance will be added to your account within a few minutes.

No. Each player is eligible for the welcome bonus only once — at the time of their first deposit. Only one account can be opened with one phone number, one payment method, or one device. Attempting to take the bonus by creating multiple accounts may result in both accounts being cancelled.

The welcome bonus has an expiry period. If the wagering requirement is not met within the specified time, the bonus may be automatically cancelled. See the terms and conditions page for details on the bonus expiry and other conditions.

Slots games generally count at 100% toward wagering. The contribution rate may differ for live casino and table games. Specific rules apply for sports betting wagers. Details on how much each game counts are available in the terms and conditions.

Yes, the bonus can be cancelled. Contact us via live chat or at [email protected] to make the request. However, keep in mind — once a bonus is cancelled, any winnings earned with that bonus will also be cancelled. After cancelling the bonus, you can only play with your actual deposited balance.

You will receive a 200% bonus on your first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives you a ৳2,000 bonus, making your total balance ৳3,000. The wagering requirement is 25 times — but this applies only to the bonus, not the deposit. That means for a ৳2,000 bonus, you need to place a total of ৳50,000 in bets before withdrawing the bonus winnings.

Each week, a set portion of your total wagers is returned to your account as cashback. The cashback rate depends on your VIP level. Cashback is generally credited at the start of each week based on the previous week's activity. It is added directly to your balance — no separate claim is needed.

The more regularly and frequently you play, the faster you can move up to higher levels. Regular betting and staying active takes you from Bronze to Silver, then Gold, Platinum, and finally the highest level, Diamond. You can track your exact progress from your account dashboard.

Members at higher VIP levels, in addition to a higher weekly cashback rate, also receive a personal account manager, faster withdrawal processing, special promotions, higher betting limits, and regular exclusive offers. These benefits vary by level.

There are five VIP levels at 99etd. The weekly cashback is up to 0.2% at the Bronze level, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and up to 1.2% at the highest Diamond level. The higher the level, the greater the cashback and other benefits.

If you remain inactive for a long time or your activity drops significantly, your VIP level may be re-evaluated. So staying regularly active and continuing to play makes it easier to maintain your level. You will be informed in advance about any changes.

Verification is usually requested at the time of your first withdrawal or when you request a large withdrawal. It may also be requested if any unusual activity is detected in your account or if required for security purposes. This is done for your own protection.

A National ID Card (NID), passport, or driving licence are acceptable as proof of identity. A recent utility bill or bank statement may be requested for address verification. The document must be clear and readable — blurry or cropped images are not acceptable.

Yes, this is important. The name on your 99etd account must match the name on your bKash, Nagad, or bank account. A name mismatch may cause issues at the time of withdrawal or cause verification to fail. Open your account with accurate information from the start.

Yes. All identity documents and files you submit are securely stored on encrypted servers and used only for verification purposes. This information is never shared with third parties. You can read the details of our privacy policy on the privacy policy page.

The process is simple — take a clear photo of your NID or passport and send it to support. If the information is correct, verification is completed quickly. If there is any issue, our support team will guide you in Bengali. Once verified, you do not need to do it again.